JOBS

As Guest Experience Agent your main focus will be on creating, planning, and executing all customer-oriented activities, ensuring all guests’ needs are fulfilled professionally and to the Mamula Island standards :

• Maintain records of all bookings and ensure that all guest demands are met;
• Make reservations, enter notes/alerts and guest’s preferences in PMS, and update them accordingly;
• Convert inquiries into actual room reservations, enhances guest loyalty;
• Respond to email room requests so that room inventories remain accurate;
• Respect the guests' privacy and the information's confidentiality;
• Report all guest comments or complaints to your Supervisor;
• Properly use the telephone etiquettes as per the Mamula Island standards;
• In order to be successful for this position you will have a very good knowledge of room types and rate structure as well as all Hotel facilities and products.

As Bellman you will:

• Welcome the guests upon their arrival in a friendly and caring manner; 
• Escort guests to their room, explain hotel services and room facilities for first-time guests, ensuring guests’ comfort during the length of their stay;
• Respect the guests' privacy and the information's confidentiality;
• Report all guest comments or complaints to your Supervisor;
• In order to be successful for this position you will have a very good knowledge of room types and rate structure as well as all Hotel facilities and products;
• Keep abreast on hotel products and services, as well as on tourist and business traveling information that may be of any interest to our guests.

Your main focus will be to ensure cleanliness of all rooms, suites, rooms’ corridors and stairwells. This position plays an important role for our home-away-from home experience for each of our guests every day. Some of the daily duties include:  

• Detailed cleaning of the assigned rooms/suites, corridors, stairways etc.;
• Restocking of guest amenities, towels, linen, etc.; 
• Detailed check of the furniture & fixtures, installations, ensuring that all equipment is well handled and in good repair; 
• Disposing of soiled linen and terry items in the appropriate manner.

We’re on a mission to take the Montenegrin hospitality to another level by positioning Mamula Island as a top of mind place for holistic relaxation, indulgence and movement in the region and beyond. The Public Area Attendant plays an important role for our home-away-from home experience by having positive guest interactions each and every day. Some of the duties include:

• Detailed cleaning of the assigned public areas i.e., restaurants, bars, outdoor areas, public area toilets, SPA venues, corridors, stairways etc.;
• Restocking and replenishing quick cart trolley and ensuring that it is kept clean and presentable at all times;
• Restocking of guest amenities, towels, linen, etc.;
• Detailed check of the furniture & fixtures and installations, reporting any kind of damage and following up until fixed;
• Disposing of soiled linen and terry items in the appropriate containers;
• Maintaining and storing equipment and cleaning chemicals in the appropriate storages, ensuring that all equipment is well handled and in good repair.