JOBS

JOIN US IN 2025: REDEFINE HOSPITALITY WITH MEANINGFUL EXPERIENCES

Herceg Novi, Montenegro - JP25
Are you passionate about crafting unforgettable moments that touch hearts and inspire stories worth sharing? At Mamula Island, we’re redefining luxury—not with opulence, but with authenticity, storytelling, and genuine connections. In 2025, we’re on a mission to create guest journeys that go beyond expectations, and we need exceptional talent to bring this vision to life.

We’re hiring for the following roles:

Finance & Procurement
  • Procurement & Finance Supervisor
  • Procurement Supervisor
  • Storehelper - Driver

Sales & Marketing
  • Reservations Agent
  • Reservations Assistant

Food & Beverage
  • F&B Manager
  • Restaurant Manager
  • Assistant Restaurant Manager
  • Restaurant Supervisor
  • Bar Manager
  • Assistant Bar Manager
  • Bartenders
  • Waiters
  • Host/Hostess
  • Runners
  • Barback

Kitchen
  • Sous Chef
  • Chef De Partie
  • Commis
  • Steward Supervisor
  • Stewards

Housekeeping
  • Room Attendants
  • Public Area Attendants
  • Receiving Team

Maintenance
  • Maintenance Supervisor
  • Electrician
  • Plumber
  • Carpenter
  • Gardener

Transportation
  • Transportation Supervisor
  • Skipper
  • Lifeguard

Front Office
  • Front Office Supervisor
  • Night Audit
  • Guest Experience Agents
  • Bellman

WHY JOIN US?

  • Be part of a team that values creativity, innovation, and heart-driven service.
  • Shape the future of hospitality by delivering meaningful guest experiences.
  • Work in a supportive environment where your ideas and contributions matter.

READY TO INSPIRE AND BE INSPIRED?
Apply now and become part of a hospitality revolution where every role plays a part in creating something extraordinary.

Let’s make 2025 a year to remember—together.
Apply Now

HOTEL MANAGER

Herceg Novi, Montenegro - HM25
The Hotel Manager (HM) of Mamula Island oversees the ongoing operation of our ultra-luxury boutique hotel, including the management of a large Food & Beverage operation. Reporting to the Area General Manager, the HM is responsible for developing and executing an operational strategy aligned with Mamula’s business goals, implementing sustainable work processes, and leading the team to operational excellence. The HM ensures guest satisfaction, financial performance, and service delivery by maintaining close engagement with both guests and staff. It is paramount that the HM is an active part of the local community.


KEY RESPONSIBILITIES:

  • Operational Leadership: Develop and execute an operational strategy aligned with the hotel's vision and business strategy, implementing sustainable processes that support long-term success.
  • Opening Leadership: Lead all aspects of the hotel’s opening, ensuring a seamless season launch and immediate operational excellence from day one.
  • Area GM Relations: Manage relationships with the Area General Manager, aligning business objectives with property performance while fostering transparency and trust.
  • Food & Beverage Excellence: Lead a dynamic, high-end Food & Beverage operation, ensuring impeccable service standards and maximizing revenue potential for the 5 F&B outlets on the island.
  • Guest Engagement: Be a highly visible leader, engaging regularly with guests to gather feedback and ensure exceptional service delivery that exceeds expectations.
  • Sales & Marketing: Work closely with the DoSM in a sales strategy with clear targets, encouraging innovation in marketing to increase market share and elevate the property’s profile in the luxury segment.
  • Team Development: Champion the growth of our team by creating personalized development plans for team members and fostering a culture of learning, engagement, and career progression.
  • Community Involvement: Actively engage with the local community, representing the hotel as a leader in social responsibility and cultural celebration.


QUALIFICATIONS

We are seeking a visionary Hotel Manager with a proven track record in leading ultra-luxury hospitality operations. The ideal candidate will bring significant experience managing high-profile properties, with a preference for those who have worked in The Balkans or remote places. You will possess exceptional leadership, communication, and organizational skills, combined with strong business acumen to drive both top and bottom-line performance.

  • A bachelor’s degree in hospitality or a relevant field
  • Fluency in English (additional languages a plus)
  • Demonstrated success in luxury resort management are required
  • Experience in managing large-scale Food & Beverage operations is advantageous.
We further require the Hotel Manager to:

  • Be a charismatic ambassador for the property, setting the highest standards of personal presentation and guest-focused service.
  • Demonstrate strategic thinking, identifying growth opportunities, fostering innovation, and ensuring operational excellence.
  • Exhibit expertise in high management relations, pre-season-opening operations, and the management of F&B outlets.
  • Be highly visible within the business, engaging with guests, and building strong relationships with stakeholders.
  • Lead by example, inspiring colleagues, and fostering a culture of excellence, with a strong focus on team development and colleague engagement.


Apply Now

CLUSTER DIRECTOR OF FOOD AND BEVERAGE

Herceg Novi, Montenegro - CDFB25
This senior leadership role is crucial in delivering exceptional culinary and beverage experiences across two of Montenegro's highest-end establishments. The Director of F&B will oversee all operational, conceptual, and strategic aspects of 4 restaurants and 3 bars. This individual will set the highest standards for service
excellence, innovation, and guest satisfaction while maintaining operational efficiency and driving profitability. This leader will be working closely with the Cluster General Manager as part of his Core Team.
We are looking for an experienced, hands-on leader with a proactive, "action-reaction" mindset, who thrives in a dynamic, fast-paced environment. They will embody the spirit of Mamula Island and Centrale Hotel, blending authenticity with innovation to create world-class guest experiences.

KEY RESPONSIBILITIES:

1. Operational Excellence
  • Oversee daily operations of 4 restaurants and 3 bars, ensuring consistent delivery of the highest standards in service, quality, and guest satisfaction.
  • Develop and implement SOPs across all venues, aligning with Mamula Island's ethos and exceeding industry standards.
  • Monitor and maintain cost control systems for food, beverage, and labour to ensure profitability.
  • Foster a culture of continuous improvement, training, and development among the F&B team to deliver seamless operations.

2. Strategic Leadership

  • Create and execute a long-term F&B strategy for both properties, aligned with the cluster's goals and vision.
  • Lead the development of new menus, concepts, and seasonal offerings, incorporating current trends and guest preferences.
  • Collaborate with senior management to align F&B strategies with overall property objectives. Specially with the Director of Sales, Executive Chef and Front Office Manager.
3. Guest Experience

  • Elevate the guest experience by curating innovative dining concepts, bespoke events, and exceptional service delivery.
  • Act as a brand ambassador, ensuring that each venue reflects the unique identity of Mamula Island, Centrale and Montenegro’s rich cultural heritage.
  • Develop strategies to capture feedback, analyze guest satisfaction metrics, and implement improvements.

4. Design and Project Oversight

  • Collaborate on F&B design and development for new projects or renovations, ensuring operational efficiency and adherence to brand standards.
  • Oversee FOH and BOH planning, design, and implementation, ensuring functionality and aesthetics align with the properties' luxury positioning.
  • Conduct regular site inspections and ensure readiness for operations, from equipment to ambiance.

5. Collaboration and Partnerships

  • Work closely with the Culinary and Beverage teams to foster collaboration and creativity across menus and operations.
  • Build relationships with local and international suppliers to ensure quality and exclusivity in offerings. Make sure the suppliers do regular tastings with the team, to ensure upselling.
  • Partner with marketing to develop compelling campaigns, promotions, and events that drive revenue and brand visibility.
6. Team Leadership

  • Recruit, mentor, and manage a world-class F&B team, fostering a culture of accountability, innovation, and guest-centricity.
  • Conduct regular performance reviews and create tailored development plans to grow talent within the team.
  • Act as a key problem solver, addressing challenges swiftly to maintain operational excellence.
QUALIFICATIONS

  • Proven experience (5+ years) as a Director or Senior Manager in high-end hospitality F&B operations, ideally in luxury or boutique environments.
  • Strong background in managing multiple outlets and teams across diverse F&B concepts.
  • Exceptional problem-solving skills with a proactive "action-reaction" mindset.
  • Expertise in food, beverage, and service trends with a passion for innovation.
  • Financial acumen, with a strong understanding of budgeting, forecasting, and P&L management.
  • Excellent communication, leadership, and interpersonal skills.
  • Experience in project management, from conceptualization to execution.
  • Fluency in English; knowledge of regional languages (e.g., Montenegrin, Serbian) is a plus.
  • Flexibility to travel between properties and work unconventional hours as needed.
PERFORMANCE EXPECTATIONS

  • Regular feedback will be provided to ensure alignment with hotel objectives and proactive improvement in general practices.
  • Follow the Rulebook, Organizational Chart, and other duties from management within the scope of work.
WORKING CONDITIONS

  • Cluster Director of Food and Beverage is expected to be on the Island 8 hours a day, 5 days a week.
  • Cluster Director of Food and Beverage  is responsible for managing their own schedule to meet the needs of the hotel.
  • Cluster Director of Food and Beverage reports to Area General Manager and plays a substantial role in the management team of Mamula Island hotel. He/She will receive a competitive salary and are hired under Montenegrin labor law.



Apply Now

CHEF DE CUISINE

Herceg Novi, Montenegro - CdC25
The Chef de Cuisine (CDC) of Mamula Island oversees the culinary operations of our ultra-luxury boutique hotel, including the kitchen and all related services. Reporting to the Executive Chef, the CDC is responsible for delivering culinary excellence aligned with Mamula’s business goals, implementing sustainable work processes, and inspiring the team to achieve operational excellence. The CDC ensures guest satisfaction, financial performance, and service delivery by upholding the highest standards in culinary art.

KEY RESPONSIBILITIES:

1. Operational Responsibilities

  • Lead daily culinary operations across all dining outlets, including two restaurants, two bars, a beach bar, and room service.
  • Oversee food preparation processes to ensure consistent delivery of high-quality dishes that adhere to Mamula's culinary philosophy and luxury standards.
  • Ensure strict compliance with hygiene, sanitation, and food safety regulations (HACCP compliance) across all culinary operations.
  • Coordinate closely with the Executive Chef and other HOD’s to manage daily kitchen requirements effectively.

2. Financial Responsibilities

  • Monitor departmental budgets, ensuring alignment with Mamula's financial objectives.
  • Minimize food waste through efficient inventory management, cost control strategies, and portion optimization.
  • Regularly analyze food costs and margins to maintain profitability and identify cost-saving opportunities.

3. Guest Experience and Responsibilities

  • With Executive Chef develop and implement innovative menus that showcase Mamula’s luxury ethos and create memorable culinary experiences for guests.
  • Work collaboratively with service teams to ensure seamless coordination between kitchen and dining staff, guaranteeing exceptional guest satisfaction.
  • Collect and act on guest feedback to continuously enhance the quality and creativity of the culinary offerings.

4. Staff Leadership Responsibilities

  • Provide leadership and direction to a diverse culinary team, fostering a supportive and collaborative environment.
  • Conduct regular training sessions, mentoring programs, and succession planning to develop team members' skills and prepare them for future roles.
  • Organize daily staff briefings and department meetings to ensure alignment on goals, expectations, and standards.
  • Manage team schedules, leave requests, and performance appraisals, maintaining fairness and transparency.

5. Strategic Planning Responsibilities

  • Collaborate with the Executive Chef to shape Mamula’s culinary vision and implement innovative strategies that align with the property’s overall mission.
  • Continuously assess industry trends and guest preferences to introduce new menu items and improve existing offerings.
  • Drive sustainability initiatives by incorporating eco-friendly practices and locally sourced ingredients where possible.

6. Compliance and Risk Management Responsibilities

  • Ensure all kitchen operations comply with local labor laws and regulatory standards.
  • Identify potential operational risks and implement measures to mitigate them, safeguarding the team and guests.
  • Conduct regular audits and reviews of food safety procedures, maintaining compliance with international standards.


QUALIFICATIONS:

  • Education: University diploma or equivalent experience.
  • Minimum 5 years' experience in a similar role within luxury hospitality.
  • Proven leadership skills and ability to inspire and develop a high performing team.
  • Excellent organizational and multitasking abilities to handle the complexities of hotel
  • Ability to be flexible, resourceful, service-oriented, and self-motivated.
  • Proficiency in MS Office and familiarity with IT tools.
  • HACCP Safe Food Handling Certification.
  • Physical fitness.
  • Full working professional proficiency in English, knowledge of Montenegrin or additional languages would be an advantage.

PERFORMANCE EXPECTATIONS:

  • Regular feedback will be provided to ensure alignment with hotel objectives and proactive improvement in general practices.
  • The CDC is expected to follow the Rulebook, Organizational Chart, and other duties from management within the scope of work.

WORKING CONDITIONS

  • The Chef de Cuisine is expected to be on Mamula Island 8 hours a day, 5 days a week.
  • The Chef de Cuisine is responsible for managing their own schedule to meet the needs of the hotel
  • The Chef de Cuisine reports to the Executive Chef and plays a substantial role in leading the Culinary team of Mamula Island hotel.
  • The Chef de Cuisine receive a competitive salary and are hired under Montenegrin labor law.
Apply Now

EVENTS MANAGER

Herceg Novi, Montenegro - EM25
The Event Manager of Mamula Island oversees the event organization of our ultra-luxury boutique hotel, including the events operation. Reporting to the Director of Sales, the Event Manager is responsible for smooth event organization aligned with Mamula’s business goals, implementing sustainable work processes, and supporting the hotel team to operational excellence. The Event Manager ensures guest satisfaction, financial performance, and service delivery by Events Department.

KEY RESPONSIBILITIES

Operational Responsibilities

  • Plan, organize, and oversee the logistics of events, including setup, execution, and teardown.
  • Ensure all technical requirements (AV, lighting, Wi-Fi, tables, chares and other equipment needed for event) are arranged and functional.
  • Coordinate with internal departments (food and beverage, kitchen, housekeeping, maintenance, SPA, front office, IT, transportation, HR, security) for seamless event delivery.
  • Monitor events to resolve real-time issues efficiently.
  • Ensure compliance with safety, health, and legal regulations during events.
  • Deliver heightened attention to detail, luxury, and personalized experiences, especially for high-end or exclusive venues like Mamula Island.
  • Prepare a function sheet and group memo if rooms are included, with all event information 2 weeks prior event.

Sales Responsibilites
  • Develop and execute sales strategies to attract event clients and boost bookings.
  • Build and maintain relationships with corporate clients, event planners, wedding planners and other key stakeholders.
  • Conduct site tours to showcase the hotel’s event capabilities.
  • Respond promptly to event inquiries (within 24 hours), creating tailored proposals and offers.
  • Keep track of every request on Mamula share drive in designated folders and documents.
  • Use only Mamula Island official templates approved by Director of Sales.

Financial Responsibilities

  • Create and manage event budgets and agreed costs, responsible for all calcualtions.
  • Negotiate contracts with vendors to secure cost-effective services.
  • Track and report event-related revenues and expenses.
  • Give feedback to Director of Sales on packages and promotions to maximize event sales.
  • Ensure timely invoicing and payments from clients and suppliers.
  • PM control and closing with Front Office and Financial Department.

Guest Experience and Satisfaction Responsibilities

  • Understand and implement client visions, ensuring all needs and preferences are met.
  • Provide creative solutions and suggestions to enhance the event experience.
  • Act as the primary point of contact for clients during events, ensuring their expectations are exceeded.
  • Gather client and guest feedback post-event for quality assessment.
  • Ensure a personalized and high-quality experience that aligns with the hotel’s brand image.
  • Share information with respective departments.
Staff Leadership and Development Responsibilities

  • Delegate tasks effectively and provide clear instructions for seamless teamwork.
  • Foster a positive work environment.
  • Conduct post-event debriefs to identify areas for improvement and celebrate successes.

Strategic Planning and Innovation Responsibilities

  • Take a part in long-term strategies to position the hotel as a preferred event destination.
  • Analyze market trends to identify opportunities for new event offerings.
  • Collaborate with the Director of Sales to design campaigns targeting event clientele.
  • Create partnerships with local businesses, vendors, and organizations to enhance event services.
  • Monitor event performance and revenue growth.
  • Introduce innovative event concepts, themes, and technologies to enhance guest experiences.
  • Stay updated on industry trends and incorporate modern event practices.
  • Utilize digital tools and platforms for efficient event planning and execution.
  • Experiment with sustainable and eco-friendly event practices to align with modern guest preferences.
  • Regularly seek feedback and insights to improve event offerings and stay ahead of competitors.
Compliance and Risk Management Responsibilities

  • Ensure all events adhere to local laws, health codes, and safety standards.
  • Conduct regular risk assessments to identify and mitigate potential hazards during events.
  • Develop with Director of Sales and implement emergency plans and procedures for unforeseen situations.
  • Follow up-to-date permits and licenses required for hosting events.
  • Follow safety protocols and compliance requirements.
  • Manage insurance coverage and liability considerations to protect the hotel and clients.

 



QUALIFICATIONS

  • University degree in Hospitality Management, Event Planning, Business Administration, or a related field.
  • A minimum of 3-5 years of experience in event management within the hospitality industry, preferably in luxury hotels.
  • Proven track record of organizing high-end events, including corporate events, weddings, and private functions.
  • Experience in sales and client relationship management is essential.
  • Familiarity with budgeting, vendor negotiations, and financial reporting related to events.
  • Exceptional organizational and multitasking abilities to handle complex event logistics.
  • Strong communication and interpersonal skills to liaise with clients, vendors, and internal departments effectively.
  • Ability to deliver high levels of service, detail, and personalization to meet luxury clientele expectations.
  • Proficiency in using event management software and tools, as well as basic financial and administrative systems.
  • Analytical skills to evaluate event performance and identify improvement opportunities.
  • Creative thinking and problem-solving to enhance guest experiences and resolve issues promptly.
  • Physical stamina to manage event setup, execution, and breakdown.
  • Flexibility, resourcefulness, and self-motivation to adapt to changing demands.
  • Strong leadership qualities to manage and inspire teams during events.
  • Commitment to sustainability and eco-friendly practices in event execution.
  • A detail-oriented mindset with the ability to ensure compliance with legal, safety, and health regulations.
  • Full working proficiency in English is mandatory.
  • Proficiency in Montenegrin or other languages is an asset, particularly if clients are diverse or international.

PERFORMANCE EXPECTATIONS

Guest Experience Excellence

The Events Manager must ensure that each event reflects the hotel's ultra-luxury standards by delivering personalized, detail-oriented, and memorable experiences. They will act as the primary contact for clients, address real-time concerns, and consistently exceed guest expectations, fostering a reputation for excellence.

Operational and Financial Efficiency

The Events Manager is responsible for organizing events efficiently, ensuring smooth coordination between departments, adherence to budgets, and timely invoicing. They will monitor event logistics to prevent disruptions, maintain compliance with safety and quality standards, and optimize financial performance by negotiating cost-effective vendor contracts and managing event profitability.

Continuous Improvement and Alignment with Goals

Proactively gathering client feedback and identifying improvement opportunities, the Events Manager will implement strategies that enhance event offerings. They will stay aligned with Mamula Island's business objectives, contribute to revenue growth, and collaborate with the Director of Sales on innovative ideas and campaigns to position the hotel as a preferred event destination.
Follow the Rulebook, Organizational Chart, and other duties from the Management Team within the scope of work.


WORKING CONDITIONS

  • The Events Manager is expected to be typically on Mamula Island 8 hours a day, 5 days a week.
  • The Events Manager is responsible for managing their own schedule to meet the needs of the hotel.
  • The Events Manager reports to Director of Sales and Marketing and plays a substantial role in the team of Mamula Island hotel.
  • Employment is offered under Montenegrin labor law with a highly competitive salary package.
Apply Now
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