JOBS

As a Chef de Partie at Mamula Island, you will manage a specific kitchen section, overseeing daily operations and leading our junior chefs. You will foster a positive work environment and uphold the highest standards in food production, preparation, and presentation.
Your goal is to maintain consistent quality and cultivate a unique Mamula team spirit. Success in this role means being a key team member, staying updated with new products and techniques, and following your superiors' guidance to complete tasks efficiently.

Detailed Responsibilities

• Follows the instructions and recommendations from the Executive Chef and Sous chef to complete the daily tasks.
• Coordinates daily tasks with the Sous Chef.
• Able to estimate the daily production needs and checking the quality of raw and cooked food products to ensure that standards are met.
• Knowledge of all standard procedures and policies pertaining to food preparation, receiving, storage and sanitation.
• Full awareness of all menu items, their recipes, methods of production and presentation standards.
• Follows good preservation standards for the proper handling of all food products at the right temperature.
• Operate and maintain all department equipment and reporting of malfunctioning.
• Have excellent knowledge of menu creation, whilst maintaining quality and controlling costs in a volume food business.
• Responsible for hygiene, safety and correct use of equipment and utensils.
• Checks periodically expiry dates and proper storage of food items in the section.
• Daily feedback collection and reporting of issues as they arise.
• Assess quality control and adhere to hotels service standards.
• Performs other duties as assigned.
• Works closely with all departments to ensure that both guests and staff receive the same standards and service in each department. 

As Guest Experience Agent your main focus will be on creating, planning, and executing all customer-oriented activities, ensuring all guests’ needs are fulfilled professionally and to the Mamula Island standards :

• Maintain records of all bookings and ensure that all guest demands are met;
• Make reservations, enter notes/alerts and guest’s preferences in PMS, and update them accordingly;
• Convert inquiries into actual room reservations, enhances guest loyalty;
• Respond to email room requests so that room inventories remain accurate;
• Respect the guests' privacy and the information's confidentiality;
• Report all guest comments or complaints to your Supervisor;
• Properly use the telephone etiquettes as per the Mamula Island standards;
• In order to be successful for this position you will have a very good knowledge of room types and rate structure as well as all Hotel facilities and products.

Your main focus will be to ensure cleanliness of all rooms, suites, rooms’ corridors and stairwells. This position plays an important role for our home-away-from home experience for each of our guests every day. Some of the daily duties include:  

• Detailed cleaning of the assigned rooms/suites, corridors, stairways etc.;
• Restocking of guest amenities, towels, linen, etc.; 
• Detailed check of the furniture & fixtures, installations, ensuring that all equipment is well handled and in good repair; 
• Disposing of soiled linen and terry items in the appropriate manner.

The Kitchen Steward oversees the upkeep of the kitchen, dishwashing area, staff canteen, and back-of-house, fostering a distinctive Mamula team spirit and culture. Success in this role is achieved by seamlessly integrating into the team, ensuring a clean and safe work environment that meets inspection standards set by local authorities and hotel guidelines.

Detailed Responsibilities

• Ensure the kitchen, dish wash area and canteen are clean, well maintained and always organized.
• Ensure floors in the kitchen, dish wash area, canteen and in the back of house are always dry and clean.
• Operate dish washing machine as per the manufacturer’s instructions.
• Wash, Wipe, Sort, stack dishes, and load/unload dishwasher.
• Wash, Wipe, Sort, stack, and store all cleaned items in an organized and safe manner.
• Adhere to all sanitation guidelines.
• Assist the kitchen staff as and when necessary.
• Collect and remove the trash from all areas of the operation following established procedures.
• Dispose the waste as per the hotel and authority standards and guidelines.
• Ensure waste bin area is kept clean and tidy.
• Clean and sanitize pots, pans, utensils, and other minor equipment used in the kitchen, following established procedures and guidelines.
• Clean and sanitize dishes and related serviceware following established procedures and guidelines.
• Clean large equipment as assigned, following established procedures and guidelines
• Consistently adhere to SDS (Safety Data Sheet) information related to the proper and safe use of chemicals in the workplace.
• Ensure all equipment is clean and in good working order.
• Check all chemical levels and inventory.
• If any breakages or chipped items found, remove them from circulation and update the breakage and inventory list.
• Report any maintenance or hazard issues to the  stewarding manager.
• Clean, sanitize and maintain workstations.
• Use and maintain all equipment's according to manufacturer and department guidelines.
• Other duties as assigned.
• Performs other duties as assigned.
• Works closely with all departments to ensure that both guests and staff receive the same standards and service in each department. 

The Commis Chef at Mamula Island plays a vital role in supporting the Senior Chef with the preparation and cooking of all food items for our restaurants, ensuring strict adherence to Health and Food Safety guidelines. Responsibilities include assisting in food production, receiving deliveries, maintaining cleanliness, and upholding kitchen safety standards, as well as carrying out tasks assigned by the Chef de Partie and Sous Chef.
The goal of the Commis Chef is to uphold and demonstrate high levels of service, fostering a unique Mamula team spirit and culture. Success in this role means working seamlessly as part of the team, providing efficient support to colleagues, and consistently producing high-quality dishes in a timely manner.

Detailed Responsibilities

• Works in the designated station as set by Executive Chef and/or Sous Chef.
• Organize the assigned work area and efficiently put away orders.
• Operate kitchen equipment like braising pan, baking ovens, stoves, grills, microwaves and fryers.
• Maintain cleanliness, sanitation at the assigned work area.
• Prepare and cook all food items by the recipe and to specification.
• Prepare ingredients for cooking, including portioning, chopping, and storing food.
• Prepare all menu items by strictly following recipes and yield guide.
• Cook food according to recipes, quality standards, presentation standards and food preparation checklist.
• Prepare, season, and cook a wide variety of meats, sea food, vegetables, soups, breakfast dishes and other food items.
• Slice, grind and cook meats and vegetables using a full range of cooking methods.
• Wash and peel fresh fruits, vegetables and also weigh, measure and mix ingredients in correct proportions.
• Have general knowledge of cooking temperatures, making soups & sauces, preparing entrees, vegetable preparation and a la carte cooking.
• Set-up the station with par stocks of menu items, and prepare the dishes designated for that station.
• Prepare the workstation for the next shift.
• Ensure that all products are stored properly in the correct location at the appropriate levels at all times.
• Keep work area in hygienic conditions at all times according to the rules set by the hotel.
• Communicate any assistance needed during busy periods and report any incidents to the Sous Chef to ensure optimum service to guests.
• Serve food in proper portions on to correct serving vessels and plates.
• Accept goods deliveries.
• Be present in the assigned kitchen as and when scheduled and required.
• Attend the training being conducted and implement in daily operations and improve the quality of food.
• Performs other duties as assigned.
• Works closely with all departments to ensure that both guests and staff receive the same standards and service in each department. 

As Bellman you will:

• Welcome the guests upon their arrival in a friendly and caring manner; 
• Escort guests to their room, explain hotel services and room facilities for first-time guests, ensuring guests’ comfort during the length of their stay;
• Respect the guests' privacy and the information's confidentiality;
• Report all guest comments or complaints to your Supervisor;
• In order to be successful for this position you will have a very good knowledge of room types and rate structure as well as all Hotel facilities and products;
• Keep abreast on hotel products and services, as well as on tourist and business traveling information that may be of any interest to our guests.

The Public Area Attendant plays an important role for our home-away-from home experience by having positive guest interactions each and every day. Some of the duties include:

• Detailed cleaning of the assigned public areas i.e., restaurants, bars, outdoor areas, public area toilets, SPA venues, corridors, stairways etc.;
• Restocking and replenishing quick cart trolley and ensuring that it is kept clean and presentable at all times;
• Restocking of guest amenities, towels, linen, etc.;
• Detailed check of the furniture & fixtures and installations, reporting any kind of damage and following up until fixed;
• Disposing of soiled linen and terry items in the appropriate containers;
• Maintaining and storing equipment and cleaning chemicals in the appropriate storages, ensuring that all equipment is well handled and in good repair.

The Store helper and driver job description are in charge of receiving incoming merchandise and handling outgoing merchandise for delivery or shipping. They need to load and unload stocks using lift equipment, organize and store merchandise, keep all the storage areas clean and tidy.  He needs to maintain a safe working environment by adhering to company safety rules and regulations at all times. They should know standard warehouse practice and able to lift and move heavy objects. They should safely use various lift equipment.

Detailed Responsibilities

• Pack, stock, organize and rearrange products in a warehouse
• Maintain cleanliness in the warehouse
• Organize and maintain a record of inventories up to date
• Monitor and manage the inventory control
• Operate forklift and pallet jacks
• Drive truck, passenger cars handling the warehouse material
• Handle and operate necessary tools and accessories in maintaining the warehouse
• Integrate best practice in handling warehouse material
• Weighing and counting the received items
• Moving all merchandise to the delivery area
• Ensuring all the stock is secured in delivery vehicle to prevent damage during transit
• Delivery of items to picking point in Mirista
• Collecting delivery from supplier if requested by Procurement Manager

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Pomoćni radnik u magacinu i vozač zadužen je za prijem ulazne robe i manipulaciju odlaznom robom za dostavu ili slanje. Vrši utovar i istovar robe pomoću opreme za dizanje, organizuje i skladišti robu, održava sve skladišne prostore čistima i urednima. Dužan je da održava bezbjedno radno okruženje pridržavajući se bezbjednosnih pravila i propisa kompanije u svakom trenutku. Treba da poznaje standardnu skladišnu praksu i da je sposoban da podiže i pomjera teške predmete. Treba da bezbjedno koristi različitu opremu za dizanje.

Detaljne odgovornosti

• Pakuje, skladišti, organizuje i preslaže proizvode u magacinu
• Održava čistoću u magacinu
• Organizuje i ažurira evidenciju zaliha
• Prati i upravlja kontrolom zaliha
• Rukuje viljuškarom i dizalicama za palete
• Vozi kamione, putnička vozila koja prevoze materijal iz magacina
• Koristi i rukuje potrebnim alatima i priborom za održavanje magacina
• Primjenjuje najbolju praksu u rukovanju skladišnim materijalom
• Vrši vaganje i brojanje primljenih artikala
• Premješta svu robu u prostor za dostavu
• Vodi računa da su sve zalihe osigurane u dostavnom vozilu kako bi se spriječilo oštećenje tokom tranzita
• Dostavlja artikle na mjesto preuzimanja u Mirištu
• Preuzima isporuke od dobavljača ako to zatraži menadžer nabavki