AT MAMULA, CULTURE, HOSPITALITY
AND NATURE UNITE TO BRIGHTEN LIFE’S BEST BITS

Make a unique career move by joining our outstanding team of hospitality
professionals at Mamula Island in Montenegro, opening spring 2023.

THE MAMULA ISLAND TEAM

Gym Instructor

Herceg Novi, Montenegro
The Gym Instructor contributes to our vision by ensuring the guests receive the highest quality of service leading to experience that will encourage return of our guests while ensuring commitment to Mamula ethos. You will be responsible for ensuring the maintenance, cleanliness, and preparation of all areas of the Spa, in order to create a smooth running and 5-star experience.
  • Minimum experience of 3 years in similar capacity, experience in luxury hospitality industry will be considered an asset.
  • Relevant Diploma(s) for the role is mandatory.
  • Resourcefulness and reliability with an in depth understanding of the spa, wellness and hospitality industry or willingness to learn.
  • Effective communication and guest service skills
  • Comfortable working in a fast-paced environment
  • Ability to communicate clearly with resort guests, employees, outsourced staff, contractors, vendors and suppliers
  • Ability to work in high stress conditions
  • Language skills: fluency in English (speaking and writing), good working knowledge of the local language is a strong preference
Apply Now

Commis

Herceg Novi, Montenegro
The Commis Chef is responsible for assisting the Senior Chef on duty with preparation and cooking all food items for the restaurants, whilst adhering to all health and food safety guidelines. You will assist in food production, receiving delivery, cleaning, and maintaining kitchen and food safety standards and other support duties instructed by the Chef de Partie and Sous Chef.
The Commis Chef goal is to demonstrate and help maintain high levels of service, while creating a unique Mamula team spirit, culture, and identification. They succeed in their role if they work as an integral part of the team, providing the most efficient level of support to the team members, while producing a quality product in a timely manner.
  • High school diploma and a minimum of 1 year experience in a similar role
  • Effective communication skills
  • Comfortable working in a fast-paced environment
  • Ability to work in high stress conditions
  • Language skills: fluency in English (speaking and writing), good working knowledge of the local language is a strong preference
Apply Now

Demi Chef de Partie

Herceg Novi, Montenegro
Demi Chef de Partie is responsible for maintaining a high level of food quality as per culinary standards, whilst following menus, recipe formats, and directions as outlined. Your goal is to set an example to Commis Chefs through your passionate and practical approach, while creating a unique Mamula team spirit, culture, and identification. You succeed in your role if you work as an integral part of the team, ensuring the very best use of the produce and preservation techniques that we use, resulting in high guest and employee satisfaction, while following the instructions and recommendations from the immediate superiors to complete the daily tasks.
  • High school diploma and a minimum of 2 years' experience in a similar role.
  • Experience in luxury hospitality industry will be considered an asset
  • Resourcefulness and reliability with an understanding of the different cuisines.
  • Comfortable working in a fast-paced environment
  • Ability to communicate clearly with colleagues
  • Ability to work in high stress conditions
  • Language skills: fluency in English (speaking and writing), good working knowledge of the local language is a strong preference
Apply Now

Chef de Partie

Herceg Novi, Montenegro
Chef de Partie is responsible for running the specific section in the kitchen while directing and overseeing the operation. You will supervise the junior Chefs' team effectively, recognize the importance of employee morale and help to maintain it. Chef de Partie’s goal is to make sure that the production, preparation, and presentation of food are of the highest quality at all times, while creating a unique Mamula team spirit, culture and identification. You succeed in your role if you work as an integral part of the team, ensuring the highest standards and consistent quality in the daily preparation and keep up to date with the new products, recipes and preparation techniques, while following the instructions and recommendations from the immediate superiors to complete the daily tasks.
  • High school diploma and a minimum of 3 years' experience in a similar role.
  • Experience in luxury hospitality industry will be considered an asset
  • Resourcefulness and reliability with an in depth understanding of the different cuisines.
  • Effective communication and people management skills
  • Comfortable working in a fast-paced environment
  • Dedicated leader who loves enabling the full potential in others
  • Ability to communicate clearly with resort guests, employees, outsourced staff, contractors, vendors and suppliers
  • Ability to work in high stress conditions
  • Advanced computer skills, good command of Microsoft Office and affinity to work with other IT tools
  • Language skills: fluency in English (speaking and writing), good working knowledge of the local language is a strong preference
Apply Now

Guest Experience Agent

Herceg Novi, Montenegro
The Guest Experience Agent is responsible to attend and handle all incoming room arrivals, as per the hotel standards and procedures, convert inquiries into actual room reservations and enhance guest loyalty, in order to increase hotel revenues. A part of your duties will be to improve the hotel's image and brand recognition, recognize VIP guests and apply the applicable policies. You will be responsible for ensuring Mamula Island guest needs are satisfied while providing excellent and professional service. This includes identifying guest needs and responding to them effectively and personally while fostering a unique Mamula team spirit, culture, and identification.

  • High school / Bachelor’s Degree in hotel management or similar
  • Advance knowledge of MS Office suite
  • Full working professional proficiency in English and Montenegrin, additional languages are a big asset
  • Minimum of one year experience in a high-end hotel property
  • Expertise in the creation and implementation of best practices and SOPs
  • Excellent understanding of the industry
  • Excellent interpersonal and communication skills
  • Customer service oriented
  • Resilient under pressure
  • Ability to work within a team as well as individually
  • Ability to coordinate, prioritize and oversee multiple projects
  • Ability to be flexible, resourceful, service-oriented, and self-motivated
  • Ability to take quick action to resolve emergency field maintenance requests
  • Must be able to diagnose problem quickly and accurately and recommend and effect required solutions
  • Excellent analytical and administration skills
  • Ability to forecast needs for resources, plan and assess problems and develop realistic solutions
  • Ability to negotiate effectively
Apply Now

Guest Experience Manager

Herceg Novi, Montenegro
The Guest Experience Manager directly supervises all Guest Experience team members and ensures proper completion of all guest experience duties. The GEM’s goal is to attract guests, drive sales and develop business, while creating a unique Mamula team spirit, culture and identification. You succeed in your role if you work as an integral part of the team, maintaining safety and industry standards, resulting in high guest and employee satisfaction while remaining within the departmental budget.
  • University degree
  • At least 3-5 years of experience in the Front Office
  • Previous leadership experience in a similar role
  • Excellent interpersonal, communication and management skills
  • Customer service oriented
  • Dedicated leader who loves enabling the full potential in others
  • Ability to coordinate, prioritize and oversee multiple projects
  • Ability to be flexible, and self-motivated
  • Ability to take quick action to resolve emergency field maintenance requests
  • Must be able to diagnose problem quickly and accurately and recommend and effect required solutions
  • Ability to forecast needs for resources, and to plan and assess problems and develop realistic solutions
  • Ability to negotiate effectively
  • Ability to manage a budget
  • A keen eye for detail
  • Flexible and stress resistant personality 
  • Advanced computer skills, good command of Microsoft Office and affinity to work with other IT tools
  • Language skills: fluency in English (speaking and writing), good working knowledge of the local language is a strong preference
Apply Now

Night Manager

Herceg Novi, Montenegro
The Night Manager is responsible for keeping abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all Guest Experience Team members are able to answer guest requests and questions. Your goal will be to handle all customers’ complaints occurring during the night to ensure their satisfaction and proper documentation, while creating a unique Mamula team spirit, culture and identification.
  • High school or university degree
  • At least 2 years of experience in the Front Office, advantage in night shift
  • Must be able to diagnose problem quickly and accurately and recommend and execute required solutions
  • Excellent supervisory, analytical, and interpersonal skills, and diplomacy are required
  • Ability to forecast needs for resources, and to plan and assess problems and develop realistic solutions
  • Ability to be flexible, resourceful, service-oriented, and self-motivated
  • Excellent interpersonal and communication skills
  • Ability to communicate clearly with resort guests, employees, outsourced staff, contractors, vendors and suppliers
  • Ability to work in high stress conditions
  • Advanced computer skills, good command of Microsoft Office and affinity to work with other IT tools
  • Full working professional proficiency in English, additional languages will be considered an asset
Apply Now