EMBRACE NEW ADVENTURES & DISCOVER NEW PASSIONS

At Mamula, Culture, Hospitality and Nature unite to brighten life's best bits.
Make a unique career move by joining our outstanding team of hospitality
professionals at Mamula Island in Montenegro, reopening spring 2024.

GUEST EXPERIENCE AGENT

Herceg Novi, Montenegro - GEA01
As Guest Experience Agent your main focus will be on creating, planning, and executing all customer-oriented activities, ensuring all guests’ needs are fulfilled professionally and to the Mamula Island standards :

  • Maintain records of all bookings and ensure that all guest demands are met;
  • Make reservations, enter notes/alerts and guest’s preferences in PMS, and update them accordingly;
  • Convert inquiries into actual room reservations, enhances guest loyalty;
  • Respond to email room requests so that room inventories remain accurate;
  • Respect the guests' privacy and the information's confidentiality;
  • Report all guest comments or complaints to your Supervisor;
  • Properly use the telephone etiquettes as per the Mamula Island standards;
  • In order to be successful for this position you will have a very good knowledge of room types and rate structure as well as all Hotel facilities and products.
  • Minimum of one year of experience at the reception in a high-end hotel property;
  • Excellent understanding of the luxury hospitality industry;
  • Customer service oriented with excellent interpersonal and communication skills;
  • Flexible, resourceful, self-motivated with ability to negotiate effectively;
  • Advanced computer skills, good command of Microsoft Office and affinity to work with other IT tools;
  • Full working professional proficiency in local language, as well as English.

Apply Now

BELLMAN

Herceg Novi, Montenegro - BM001
As Bellman you will:

  • Welcome the guests upon their arrival in a friendly and caring manner; 
  • Escort guests to their room, explain hotel services and room facilities for first-time guests, ensuring guests’ comfort during the length of their stay;
  • Respect the guests' privacy and the information's confidentiality;
  • Report all guest comments or complaints to your Supervisor;
  • In order to be successful for this position you will have a very good knowledge of room types and rate structure as well as all Hotel facilities and products;
  • Keep abreast on hotel products and services, as well as on tourist and business traveling information that may be of any interest to our guests.
  • Minimum of one year of experience in a high-end hotel property;
  • Solid understanding of the luxury hospitality industry;
  • Customer service oriented with excellent interpersonal and communication skills;
  • Flexible, resourceful, self-motivated with ability to negotiate effectively;
  • Good command of Microsoft Office and affinity to work with other IT tools;
  • Full working professional proficiency in local language, as well as English.
Apply Now

ROOM ATTENDANT

Herceg Novi, Montenegro - RA002
Your main focus will be to ensure cleanliness of all rooms, suites, rooms’ corridors and stairwells. This position plays an important role for our home-away-from home experience for each of our guests every day. Some of the daily duties include:  

  • Detailed cleaning of the assigned rooms/suites, corridors, stairways etc.;
  • Restocking of guest amenities, towels, linen, etc.; 
  • Detailed check of the furniture & fixtures, installations, ensuring that all equipment is well handled and in good repair; 
  • Disposing of soiled linen and terry items in the appropriate manner.
  • Comfortable working in a fast-paced environment;
  • Ability to communicate clearly with resort guests and colleagues;
  • Ability to work in high stress conditions;
  • Good working knowledge of the local language, as well as English.


Apply Now

PUBLIC AREA ATTENDANT

Herceg Novi, Montenegro - PAA01
We’re on a mission to take the Montenegrin hospitality to another level by positioning Mamula Island as a top of mind place for holistic relaxation, indulgence and movement in the region and beyond. The Public Area Attendant plays an important role for our home-away-from home experience by having positive guest interactions each and every day. Some of the duties include:

  • Detailed cleaning of the assigned public areas i.e., restaurants, bars, outdoor areas, public area toilets, SPA venues, corridors, stairways etc. 
  • Restocking and replenishing quick cart trolley and ensuring that it is kept clean and presentable at all times.
  • Restocking of guest amenities, towels, linen, etc.
  • Detailed check of the furniture & fixtures and installations, reporting any kind of damage and following up until fixed.
  • Disposing of soiled linen and terry items in the appropriate containers.
  • Maintaining and storing equipment and cleaning chemicals in the appropriate storages, ensuring that all equipment is well handled and in good repair.


  • Comfortable working in a fast-paced environment.
  • Ability to communicate clearly with resort guests and colleagues.
  • Ability to work in high stress conditions.
  • Good working knowledge of the local language, as well as English.
Apply Now
Copyright © 2024 All rights reserved - MAMULA ISLAND