AT MAMULA, CULTURE, HOSPITALITY
AND NATURE UNITE TO BRIGHTEN LIFE’S BEST BITS

The Gym Instructor contributes to our vision by ensuring the guests receive the highest quality of service leading to experience that will encourage return of our guests while ensuring commitment to Mamula ethos. You will be responsible for ensuring the maintenance, cleanliness, and preparation of all areas of the Spa, in order to create a smooth running and 5-star experience.

The Commis Chef is responsible for assisting the Senior Chef on duty with preparation and cooking all food items for the restaurants, whilst adhering to all health and food safety guidelines. You will assist in food production, receiving delivery, cleaning, and maintaining kitchen and food safety standards and other support duties instructed by the Chef de Partie and Sous Chef.
The Commis Chef goal is to demonstrate and help maintain high levels of service, while creating a unique Mamula team spirit, culture, and identification. They succeed in their role if they work as an integral part of the team, providing the most efficient level of support to the team members, while producing a quality product in a timely manner.

Demi Chef de Partie is responsible for maintaining a high level of food quality as per culinary standards, whilst following menus, recipe formats, and directions as outlined. Your goal is to set an example to Commis Chefs through your passionate and practical approach, while creating a unique Mamula team spirit, culture, and identification. You succeed in your role if you work as an integral part of the team, ensuring the very best use of the produce and preservation techniques that we use, resulting in high guest and employee satisfaction, while following the instructions and recommendations from the immediate superiors to complete the daily tasks.

Chef de Partie is responsible for running the specific section in the kitchen while directing and overseeing the operation. You will supervise the junior Chefs' team effectively, recognize the importance of employee morale and help to maintain it. Chef de Partie’s goal is to make sure that the production, preparation, and presentation of food are of the highest quality at all times, while creating a unique Mamula team spirit, culture and identification. You succeed in your role if you work as an integral part of the team, ensuring the highest standards and consistent quality in the daily preparation and keep up to date with the new products, recipes and preparation techniques, while following the instructions and recommendations from the immediate superiors to complete the daily tasks.

The Guest Experience Agent is responsible to attend and handle all incoming room arrivals, as per the hotel standards and procedures, convert inquiries into actual room reservations and enhance guest loyalty, in order to increase hotel revenues. A part of your duties will be to improve the hotel's image and brand recognition, recognize VIP guests and apply the applicable policies. You will be responsible for ensuring Mamula Island guest needs are satisfied while providing excellent and professional service. This includes identifying guest needs and responding to them effectively and personally while fostering a unique Mamula team spirit, culture, and identification.

The Guest Experience Manager directly supervises all Guest Experience team members and ensures proper completion of all guest experience duties. The GEM’s goal is to attract guests, drive sales and develop business, while creating a unique Mamula team spirit, culture and identification. You succeed in your role if you work as an integral part of the team, maintaining safety and industry standards, resulting in high guest and employee satisfaction while remaining within the departmental budget.

The Night Manager is responsible for keeping abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all Guest Experience Team members are able to answer guest requests and questions. Your goal will be to handle all customers’ complaints occurring during the night to ensure their satisfaction and proper documentation, while creating a unique Mamula team spirit, culture and identification.

You will be responsible for organizing and delivering all events at the property, coordinating with customers, Sales and other relevant operational departments and to ensure consistent, high level service throughout pre-event, event and post-event phases. Events Manager ensures that our events have a seamless turnover from sales to service and back to sales, while creating a unique Mamula team spirit, culture and identification.

Chef de Partie - Bakery is responsible for running the Bakery section in the kitchen, supervise the junior Chefs' team effectively, recognize the importance of employee morale and help to maintain it. The goal of Chef de Partie – Bakery is to make sure that the production, preparation, and presentation of bakery items are of the highest quality at all times, while creating a unique Mamula team spirit, culture and identification.

We’re on a mission to take the Montenegrin hospitality to another level by positioning Mamula Island as a top of mind place for holistic relaxation, indulgence and movement in the region and beyond.
 
IT Specialist contributes to this vision by creating and implementing IT policies and best practice, providing technical assistance to all users on a daily basis and ensuring that computers, printers, networks, and devices funcion efficiently. You will be responsible for conducting routine evaluations of network and data security to make sure that software licences are in accordance with relevant regulations and the organization is safe from cyber attacks at all times.