Herceg Novi, Montenegro


As Guest Experience Agent your main focus will be on creating, planning, and executing all customer-oriented activities, ensuring all guests’ needs are fulfilled professionally and to the Mamula Island standards :

  • Maintain records of all bookings and ensure that all guest demands are met;
  • Make reservations, enter notes/alerts and guest’s preferences in PMS, and update them accordingly;
  • Convert inquiries into actual room reservations, enhances guest loyalty;
  • Respond to email room requests so that room inventories remain accurate;
  • Respect the guests' privacy and the information's confidentiality;
  • Report all guest comments or complaints to your Supervisor;
  • Properly use the telephone etiquettes as per the Mamula Island standards;
  • In order to be successful for this position you will have a very good knowledge of room types and rate structure as well as all Hotel facilities and products.


  • Minimum of one year of experience at the reception in a high-end hotel property;
  • Excellent understanding of the luxury hospitality industry;
  • Customer service oriented with excellent interpersonal and communication skills;
  • Flexible, resourceful, self-motivated with ability to negotiate effectively;
  • Advanced computer skills, good command of Microsoft Office and affinity to work with other IT tools;
  • Full working professional proficiency in local language, as well as English.




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