As Guest Experience Agent your main focus will be on creating, planning, and executing all customer-oriented activities, ensuring all guests’ needs are fulfilled professionally and to the Mamula Island standards :
- Maintain records of all bookings and ensure that all guest demands are met;
- Make reservations, enter notes/alerts and guest’s preferences in PMS, and update them accordingly;
- Convert inquiries into actual room reservations, enhances guest loyalty;
- Respond to email room requests so that room inventories remain accurate;
- Respect the guests' privacy and the information's confidentiality;
- Report all guest comments or complaints to your Supervisor;
- Properly use the telephone etiquettes as per the Mamula Island standards;
- In order to be successful for this position you will have a very good knowledge of room types and rate structure as well as all Hotel facilities and products.