Welcome the guests upon their arrival in a friendly and caring manner;
Escort guests to their room, explain hotel services and room facilities for first-time guests, ensuring guests’ comfort during the length of their stay;
Respect the guests' privacy and the information's confidentiality;
Report all guest comments or complaints to your Supervisor;
In order to be successful for this position you will have a very good knowledge of room types and rate structure as well as all Hotel facilities and products;
Keep abreast on hotel products and services, as well as on tourist and business traveling information that may be of any interest to our guests.
Requirements
Minimum of one year of experience in a high-end hotel property;
Solid understanding of the luxury hospitality industry;
Customer service oriented with excellent interpersonal and communication skills;
Flexible, resourceful, self-motivated with ability to negotiate effectively;
Good command of Microsoft Office and affinity to work with other IT tools;
Full working professional proficiency in local language, as well as English.