Under the supervision of Front Office Manager, you will:
- Maintain records of all bookings and ensure that all guest demands are met.
- Make reservations, enter notes/alerts and guest’s preferences in PMS, and update them accordingly.
- Respond to email room requests so that room inventories remain accurate.
- Respect the guests' privacy and the information's confidentiality.
- Report all guest comments or complaints to your Supervisor.
- Properly use the telephone etiquettes as per the Mamula Island standards.
- In order to be successful for this position you will have a very good knowledge of room types and rate structure as well as all Hotel facilities and products.