Herceg Novi, Montenegro


Under the supervision of Front Office Manager, you will:

  • Maintain records of all bookings and ensure that all guest demands are met.
  • Make reservations, enter notes/alerts and guest’s preferences in PMS, and update them accordingly.
  • Respond to email room requests so that room inventories remain accurate.
  • Respect the guests' privacy and the information's confidentiality.
  • Report all guest comments or complaints to your Supervisor.
  • Properly use the telephone etiquettes as per the Mamula Island standards.
  • In order to be successful for this position you will have a very good knowledge of room types and rate structure as well as all Hotel facilities and products.


  • Excellent understanding of the industry
  • Excellent interpersonal and communication skills
  • Customer service oriented
  • Resilient under pressure
  • Ability to work within a team as well as individually
  • Ability to coordinate, prioritize and oversee multiple projects
  • Ability to be flexible, resourceful, service-oriented, and self-motivated